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IT Support vs. Managed IT Support, and Why the Difference Costs You Money

Most businesses treat “IT support” as a catch-all term. Someone fixes your computer when it breaks, resets a password, or untangles a printer issue, and that’s that. But there’s a meaningful difference between traditional IT support and managed IT support, and that difference has real financial consequences. If you’re still relying on break-fix IT services , you may be paying more than you realize, just not in ways that show up on an invoice. What Traditional IT Support Actually Looks Like Traditional IT support, often called “break-fix” support, operates on a simple premise: something breaks, you call someone, they fix it, you pay for the service. There’s no ongoing relationship beyond that transaction. Your IT provider isn’t monitoring your systems in the background. They’re not patching software before vulnerabilities become problems. They’re waiting for the phone to ring. This model worked reasonably well ...
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Am I doing too much?

I manage social media for 2 companies owned by one person, I’ll call them A & B. (I have 2 other graphic designers in the social media team working with me)

  • Channels: Instagram, FB Page, FB Group, Twitter, Pinterest, Threads, Telegram
  • 5 static graphics a day (3 for A and 2 for B)
  • 6 reels a week (3 for A and 3 for B)
  • Engaging with customers (replying to and answering their comments)
  • Writing captions and scheduling every piece of content
  • Engaging with influencers and other brands in the same industry
  • Managing content for both companies
  • Brainstorming ideas and delegating graphic briefs to designers through Notion
  • Managing AI support bots for both companies in their communities
  • Hosting giveaways and picking winners
  • Doing competitive research and reaching out to influencers

The content (graphics) is branded, so I can't use generic AI-generated stuff or stock images. For Reels, I keep it simple with motion graphics. (I can use AI for inspirations though)

This is what I'm doing right now. I don't want to disclose too much info (my salary is close to $2K).

I feel like I'm on the edge of burnout, or maybe it's just my mind playing tricks on me.

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