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19 social media best practices for faster growth

Key Takeaways AI works best with human oversight. Winning teams use AI to move faster without sacrificing quality. Listening is just as important as posting. Social listening helps you spot trends and understand how people actually feel about your brand. Social algorithms are changing. Many platforms are now rewarding brands that post relevant content consistently, not those with the biggest follower counts. Testing is how strategy gets better. Regular testing helps you understand what actually drives results, so you can double down on what works. Treat social media as a customer service channel. Responding quickly to comments and messages builds trust. Social media keeps changing, and so do the rules for what actually works. This list of 19 social media best practices will help you build a stronger strategy, create better content, and drive results you can actually measure in 2026. Bonus: Get a primer on social strategy and measurement from our free ebook on social media...

What are your rules for hiding comments?

I'm an account supervisor at a marketing agency. We manage social strategy for several clients (brands, not individuals) in a variety of industries. Recently, we got a negative comment on a post and after a discussion internally, we felt that the best course of action was to hide the comment. We have always considered hiding comments to be a last resort effort, but there are situations when it's appropriate (hate speech/offensive lanugage, personal attacks on employees of the business, etc).

I'm very curious about how others deal with challenging comments and what your bar is for hiding/deleting things. When, if ever, do you hide comments?

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