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21 social media analytics tools to boost your strategy in 2025

Wondering which of your social media tactics are working? Busy social marketers need effective social media analytics tools to focus their efforts. Let’s take a look at some of the best (free and paid) options for 2025. What are social media analytics tools? Social media analytics tools are apps and dashboards that allow you to gather information about your social media performance and your audience. Tools for social media analytics also allow you to create reports to tr ack key performance indicators in real-time and over time and present results to your team, your boss, and other relevant stakeholders. The best social media analytics tools for 2025 1. Hootsuite Best for: Business owners who run their own social media, social media managers at small businesses, medium-sized businesses, and large marketing teams. Coolest feature: Custom recommendations for the best time to post on each social account based on your accounts’ metrics an...

What are your rules for hiding comments?

I'm an account supervisor at a marketing agency. We manage social strategy for several clients (brands, not individuals) in a variety of industries. Recently, we got a negative comment on a post and after a discussion internally, we felt that the best course of action was to hide the comment. We have always considered hiding comments to be a last resort effort, but there are situations when it's appropriate (hate speech/offensive lanugage, personal attacks on employees of the business, etc).

I'm very curious about how others deal with challenging comments and what your bar is for hiding/deleting things. When, if ever, do you hide comments?

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