Skip to main content

Featured

Social media crisis management in 9 steps [2026 guide]

Key takeaways A social media crisis is a sudden shift in online conversation that threatens trust and reputation, not just a single negative comment. Effective social media crisis management starts before anything goes wrong, with clear roles, escalation tiers, and pre-approved response templates. The 15-20-60-90 response timeline helps teams acknowledge, respond, and update without losing credibility. Social listening tools like Lumen in Hootsuite Social OS help detect early warning signs before they escalate. What is social media crisis management? Social media crisis management is the way brands prepare for and manage negative moments that spread on social media. Think about a public explanation or apology posted by a CEO when someone surfaces a problem. That response is part of a social media crisis strategy. Source: Kris Rasmussen The role of social media in crisis management goes far beyond publishing a heartfelt “we’re sorry” Reel. It inc...
Read more
Labels

Managing Business Meta Pages Without Using Personal Page

I manage Facebook and IG accounts for a film company and also separate accounts for our biggest TV show. We're a small indie company, so this social media role has fallen to me even though I'm an editor by trade.

All of our accounts were originally set up by interns before I came onboard, so I've been trying to get them set up so that the company itself keeps control if I should ever leave (or, more likely, if I hire a new social media manager).

The issue I'm running into is with Meta Accounts Center. I can't get the FB and IG accounts connected to each other without using my personal page. What's worse is that I have 2 sets of accounts (company and show), so I need to add another employee to that accounts center. I do have a few team members set up as admins to help manage things, but is there a way to set up the accounts centers so that we don't need to have them tied to one employee's personal page?

How do big companies (like Target or something) navigate this? Do they set up dummy Facebook profiles? How do you navigate that if you want to run ads (which require accurate personal info)?

If anyone has any advice, suggestions, resources (or if you just want to call me a dumbass), I'd greatly appreciate it. The actual page growth/engagement has been going swimmingly - I just want to make sure I have the proper setup. Thank you!

submitted by /u/SparktRCB
[link] [comments]

* This article was originally published here To read more articles like this visit us at yourdigitalmarketingbootcamp.blogspot.com
Labels:

Popular Posts