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19 social media best practices for faster growth

Key Takeaways AI works best with human oversight. Winning teams use AI to move faster without sacrificing quality. Listening is just as important as posting. Social listening helps you spot trends and understand how people actually feel about your brand. Social algorithms are changing. Many platforms are now rewarding brands that post relevant content consistently, not those with the biggest follower counts. Testing is how strategy gets better. Regular testing helps you understand what actually drives results, so you can double down on what works. Treat social media as a customer service channel. Responding quickly to comments and messages builds trust. Social media keeps changing, and so do the rules for what actually works. This list of 19 social media best practices will help you build a stronger strategy, create better content, and drive results you can actually measure in 2026. Bonus: Get a primer on social strategy and measurement from our free ebook on social media...

Sprinklr "Mentions"

Sprinklr Newbie: I was trying to do some customization, built a widget using "listening" as the source. In filters I select channels as IG, FB, and Twitter. And then our accounts that match these. The numbers just seem higher than we'd expect in some months.

Could anyone help me understand what a mention is for each of the 3 channels? I saw an additional metric “Twitter mentions excluding RTs” but these numbers still appear slightly inflated. And then I'm unsure if this still includes IG + FB. The numbers for IG and FB appear lower than I'd expect, adding more confusion.

TLDR: What does Sprinklr consider a mention? And any other help...

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